Summary
- Job Vacancy: Operations Officer – Freight Forwarder
- Company: All in One Logistics.
- Location: Dar es Salaam.
- Time Type: Full Time.
- Min Education: Diploma in Customs Management.
About All in One Logistics:
Welcome to All in One Logistics, your trusted partner for all your logistics needs. With a commitment to excellence and a customer-centric approach, we are a logistics solutions provider offering a comprehensive range of services designed to streamline supply chain operations and ensure businesses run seamlessly. Our services include transportation, warehousing, inventory management, supply chain visibility, analytics, and expert consulting. At All in One Logistics, we prioritize reliability, efficiency, technology, global reach, and a customer-centric focus to exceed our clients’ expectations.
Job Description:
We are currently seeking a dynamic and experienced Freight Forwarder to join our team. As a Freight Forwarder at All in One Logistics, you will play a pivotal role in facilitating the movement of goods, managing shipments, and ensuring our clients’ cargo reaches its destination safely and on time. Your responsibilities will encompass coordinating logistics operations, working closely with our clients, carriers, and internal teams to optimize efficiency and deliver outstanding service.
Key Responsibilities:
- Prepare and process required documentation for customs clearance, including commercial invoices, packing lists, and bills of lading.
- Coordinate and manage logistics operations, including transportation and distribution, to ensure timely and cost-effective delivery of goods.
- Act as a primary point of contact for clients, providing exceptional customer service and addressing inquiries and concerns.
- Utilize our advanced tracking and supply chain visibility systems to monitor and manage shipments, providing real-time updates to clients.
- Provide data-driven insights and recommendations to clients through supply chain analytics.
- Work closely with our consulting and third parties teams to optimize logistics strategies for clients seeking expert guidance.
- Manage relationships with customers, ensuring their satisfaction and addressing any concerns or issues that may arise
- Collaborate with other internal departments, such as logistics, finance, and operations, to ensure timely and efficient service delivery
- Ensure compliance with all relevant regulations and laws, including customs regulations and trade laws
- Adhere to All in One Logistics Ltd policy and procedures and ensure that all work is carried out to preset service levels
- Identify areas of business which require improvements i.e.: operational processes, cost control, customer service, attention to detail and work with your colleagues to resolve accordingly.
- Provide 1st class customer service as well as pay attention to detail at all times.
- All other duties as assigned
Qualifications:
- With at least Diploma in Customs Management from recognized Institute.
- Previous experience in freight forwarding or logistics operations with 3 years freight forwarding experience, ideally in Sea Imports.
- Ability to work on own initiative and as part of a team.
- Strong understanding of transportation, warehousing, and supply chain management.
- Candidate should process a desire to progress within the team demonstrating the ability to take on more responsibility in time.
- Excellent communication and customer service skills.
- Excellent organizational and time management skills
- Attention to detail and accuracy.
- Strong problem-solving and analytical abilities.
- Ability to work in a fast-paced, dynamic environment.
- Experience with logistics software and systems is preferred.
How to Apply:
If you are a motivated and experienced Freight Forwarder looking to join a forward-thinking logistics company, we encourage you to apply. Send your application via the following form. We look forward to welcoming you to the All in One Logistics team.